General
Services
Warehousing
Technology

 

 

GENERAL
(G01) About ecL
(G02) What are ecL's objectives?
(G03) What are ecL's market segments?
(G04) What are ecL's future directions?
(G05) What are the benefits of joining ecL?
(G06) How can you become a member of ecL?
SERVICES
(S01) What services does ecL provide to logistics service users?
(S02) What services does ecL provide to logistics service providers?
(S03) Who are ecL's target customers?
(S04) What are the benefits of using ecL services?
(S05) What type of products can ecL handle?
(S06) What is the requirement on shipping volume if I want to use ecL services?
(S07) What packaging service can ecL provide?
(S08) How does ecL process reverse logistics?
(S09) How deliveries are handled at ecL?
(S10) How long does it take to get an order delivered?
(S11) How are ecL's reporting capabilities?
(S12) What kinds of payment collection service does ecL provide?
(S13) How much is the set up cost?
(S14) What kind of payment methods does ecL provide?
WAREHOUSING
(W01) What is the capability of ecL warehouses?
(W02) What are the sizes of ecL distribution centres?
(W03) Where are ecL distribution centres located?
(W04) How is inventory managed in your warehouses?
(W05) Is there quality control in ecL warehouses?
TECHNOLOGY
(T01) What kind of functions does ecL's warehouse management software provide?
(T02) What kind of methods can you use to place orders to ecL system?
(T03) What is the minimum system requirement to access ecL system?
(T04) Is it secure to place order on ecL's website?

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GENERAL
(G01) About ecL

ecL was established in 1999, which is a leading e-logistics service provider in Greater China. Our aim is to use IT knowledge to enable physical logistics flow and provide e-fulfillment solutions with dedicated and multi-user distribution facilities. We have warehouses of over one million sq. ft. in Greater China and our web platform can provide real time information flow.

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(G02) What are ecL's objectives?

ecL offers a full portfolio of logistics services which fulfill e-commerce application models on a global or regional level. Based on your corporate business objectives, we can apply our expertise to develop a tailor-made solution to support the needs of your company.

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(G03) What are ecL's market segments?

ecL has five market segments :
(1) Providing physical supply chain services in Greater China, which includes warehouse management, freight, delivery, value-added services, etc.
(2) Providing logistics consulting services
(3) Providing IT Logistics Management System for SME
(4) Joint venture with professional know-how to develop specialist SCM technology
(5) Providing transportation management system which is implemented with GPS

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(G04) What are ecL's future directions?

Besides providing logistics service solutions, ecL is focusing on developing logistics management systems in order to provide better services to its clients.

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(G05) What are the benefits of joining ecL?

ecL's logistics services can help you improve fulfillment rates, increase revenues, decrease working capitals, lower inventory levels, increase productivity and gain a better understanding of customer requirements.

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(G06) How can you become a member of ecL?

Please contact sales@eclasia.com for more information.

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SERVICES
(S01) What services does ecL provide to logistics service users?

ecL brings together warehousing, order processing, transportation and logistics, real time data management and technology expertise to meet the varied needs of each link in the supply chain - from suppliers through to manufacturers, distributors, direct marketers and end-consumers.

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(S02) What services does ecL provide to logistics service providers?

A logistics management system has been built up to help clients improve fulfillment rates, increase revenues, decrease working capitals, lower inventory levels, increase productivity and gain a better understanding of customer requirements through real time information, online tracking delivery status, back orders, e-procurement, process inventories with different lot and serial numbers, expiry date, batch and can easily integrated with your existing system.

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(S03) Who are ecL's target customers?

ecL's services are available to any companies (including manufacturers, wholesalers, distributors, direct marketers, and forwarders) seeking to reduce costs and increase efficiency through the whole supply chain management.

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(S04) What are the benefits of using ecL services?

By using ecL services, you can reduce costs, improve operation efficiency and customer satisfactions. Also, you can simplify the administration work, receive real time information, reduce human resources in handling logistics issues, and eliminate transaction costs.

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(S05) What type of products can ecL handle?

ecL is able to handle most types of products from fragile items to bulky products. We are experienced in handling fast moving consumer goods, digital appliances, cosmetics, spare parts, health food, wines, accessories for banks, etc. ecL's state-of-art warehousing system allows handling an enormous variety of inventories.

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(S06) What is the requirement on shipping volume if I want to use ecL services?

There are no special requirements. ecL's services are flexible enough to accommodate your needs.

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(S07) What packaging service can ecL provide?

ecL can provide special labelling and packaging services according to the merchants' requirements. Also, value-added services such as gift wrapping and card insertion can be arranged.

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(S08) How does ecL process reverse logistics?

Return is processed according to the rules and requirements set by the merchants. All returned items are carefully inspected and detailed reports will be submitted to merchants at regular intervals.

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(S09) How deliveries are handled at ecL?

For destinations other than Hong Kong, we align with FedEx, UPS and SpeedPost to handle the deliveries. Deliveries within Hong Kong are handled by ecL's own delivery trucks.

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(S10) How long does it take to get an order delivered?

After confirmation of order, goods can be delivered to a local destination within 8 hours and major Asia Pacific cities within 48 hours.

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(S11) How are ecL's reporting capabilities?

Standard reports on stock level, delivery status, order status, in and out, replenishment will be sent to customer on daily basis through email at 12:00 midnight. Customer can also browse our Web site's "On-line Information" section to download or look at the real time stock level and order status. In addition, ecL also provides custom-made reports on stock aging, customer calls, money collection, sales analysis, etc. upon customer's request.

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(S12) What kinds of payment collection service does ecL provide?

We handle credit card transactions made over Internet or fax. Besides, our delivery team is equipped with Mobile Point of Sales system (MPOS) that enables the acceptance of credit card transaction anywhere, anytime. We also provide money collection service in the form of cheque or cash on delivery.

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(S13) How much is the set up cost?

The set-up cost is minimal especially if you can provide us with SKU, Vendor, PO and Order Information electronically in requested formats. For more information, please contact sales@eclasia.com.

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(S14) What kind of payment methods does ecL provide?

ecL provides flexible payment solutions. Different kinds of payment methods such as cheque, bank transfer and credit card are acceptable.

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WAREHOUSING
(W01) What is the capability of ecL warehouses?

The IT integrated warehouses of ecL provide not only storage facilities but also management which encompasses everything from inventory control to administration of returned goods together with value-added services such as bar coding, re-labelling, repackaging and quality control.

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(W02) What are the sizes of ecL distribution centres?

ecL is operating several distribution centres in Greater China with over 1 million sq. ft. of warehousing space.

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(W03) Where are ecL distribution centres located?

ecL has 10 distribution centres that are located in Hong Kong, Taiwan, Shanghai, Guangzhou, Beijing, Wuhan, Shenyang and Chengdu.

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(W04) How is inventory managed in your warehouses?

Inventory is controlled by bar coding system which allows first-in-first-out process, on-time replenishment. Also, if it is required, the system can generate reminders on expiry dates of stock.

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(W05) Is there quality control in ecL warehouses?

On security issues, ecL has security guard and CCTV to protect the goods. On service issues, ecL guarantees that 99.9% of orders can be processed without any errors occurred.

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TECHNOLOGY
(T01) What kind of functions does ecL's warehouse management software provide?

For managing multi-item pick, pack and ship, ecL uses proprietary software which can interface with most clients' systems by our IT specialists.

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(T02) What kind of methods can you use to place orders to ecL system?

You can use telephone, fax, email and ecL's online web functions to place orders.

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(T03) What is the minimum system requirement to access ecL system?

You simply need a standard PC with an Internet connection.

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(T04) Is it secure to place order on ecL's website?

Technically, ecL's servers are protected by 128 bit SSL (Secure Socket Layers) and confidential information cannot be accessed by unauthorized parties.

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