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| General |
| Services |
| Warehousing |
| Technology |
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| GENERAL |
| (G01)
About ecL |
| (G02)
What are ecL's objectives? |
| (G03)
What are ecL's market segments? |
| (G04)
What are ecL's future directions? |
| (G05)
What are the benefits of joining ecL? |
| (G06)
How can you become a member of ecL? |
|
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| SERVICES |
| (S01)
What services does ecL provide to logistics
service users? |
| (S02)
What services does ecL provide to logistics
service providers? |
| (S03)
Who are ecL's target customers? |
| (S04)
What are the benefits of using ecL services? |
| (S05)
What type of products can ecL handle? |
| (S06)
What is the requirement on shipping volume
if I want to use ecL services? |
| (S07)
What packaging service can ecL provide? |
| (S08)
How does ecL process reverse logistics? |
| (S09)
How deliveries are handled at ecL? |
| (S10)
How long does it take to get an order delivered? |
| (S11)
How are ecL's reporting capabilities? |
| (S12)
What kinds of payment collection service
does ecL provide? |
| (S13)
How much is the set up cost? |
| (S14)
What kind of payment methods does ecL provide? |
|
|
| WAREHOUSING |
| (W01)
What is the capability of ecL warehouses? |
| (W02)
What are the sizes of ecL distribution centres? |
| (W03)
Where are ecL distribution centres located? |
| (W04)
How is inventory managed in your warehouses? |
| (W05)
Is there quality control in ecL warehouses? |
|
|
| TECHNOLOGY |
| (T01)
What kind of functions does ecL's warehouse
management software provide? |
| (T02)
What kind of methods can you use to place
orders to ecL system? |
| (T03)
What is the minimum system requirement to
access ecL system? |
| (T04)
Is it secure to place order on ecL's website? |
|
|
| GENERAL |
| (G01)
About ecL |
| • |
ecL
was established in 1999, which is a leading e-logistics
service provider in Greater China. Our aim is to use IT
knowledge to enable physical logistics flow and provide
e-fulfillment solutions with dedicated and multi-user
distribution facilities. We have warehouses of over one
million sq. ft. in Greater China and our web platform
can provide real time information flow.
Top
|
| (G02)
What are ecL's objectives? |
| • |
ecL
offers a full portfolio of logistics services which fulfill
e-commerce application models on a global or regional
level. Based on your corporate business objectives, we
can apply our expertise to develop a tailor-made solution
to support the needs of your company.
Top
|
| (G03)
What are ecL's market segments? |
| • |
ecL
has five market segments :
(1) Providing physical supply chain services in Greater
China, which includes warehouse management, freight, delivery,
value-added services, etc.
(2) Providing logistics consulting services
(3) Providing IT Logistics Management System for SME
(4) Joint venture with professional know-how to develop
specialist SCM technology
(5) Providing transportation management system which is
implemented with GPS
Top
|
(G04)
What are ecL's future directions?
|
| • |
Besides
providing logistics service solutions, ecL is focusing
on developing logistics management systems in order to
provide better services to its clients.
Top
|
| (G05)
What are the benefits of joining ecL? |
| • |
ecL's
logistics services can help you improve fulfillment rates,
increase revenues, decrease working capitals, lower inventory
levels, increase productivity and gain a better understanding
of customer requirements.
Top
|
| (G06)
How can you become a member of ecL? |
| • |
Please
contact marketing@eclasia.com
for more information.
Top
|
| SERVICES |
| (S01)
What services does ecL provide to logistics service users? |
| • |
ecL
brings together warehousing, order processing, transportation
and logistics, real time data management and technology
expertise to meet the varied needs of each link in the
supply chain - from suppliers through to manufacturers,
distributors, direct marketers and end-consumers.
Top
|
| (S02)
What services does ecL provide to logistics service providers? |
| • |
A
logistics management system has been built up to help
clients improve fulfillment rates, increase revenues,
decrease working capitals, lower inventory levels, increase
productivity and gain a better understanding of customer
requirements through real time information, online tracking
delivery status, back orders, e-procurement, process inventories
with different lot and serial numbers, expiry date, batch
and can easily integrated with your existing system.
Top
|
| (S03)
Who are ecL's target customers? |
| • |
ecL's
services are available to any companies (including manufacturers,
wholesalers, distributors, direct marketers, and forwarders)
seeking to reduce costs and increase efficiency through
the whole supply chain management.
Top
|
| (S04)
What are the benefits of using ecL services? |
| • |
By
using ecL services, you can reduce costs, improve operation
efficiency and customer satisfactions. Also, you can simplify
the administration work, receive real time information,
reduce human resources in handling logistics issues, and
eliminate transaction costs.
Top
|
| (S05)
What type of products can ecL handle? |
| • |
ecL
is able to handle most types of products from fragile
items to bulky products. We are experienced in handling
fast moving consumer goods, digital appliances, cosmetics,
spare parts, health food, wines, accessories for banks,
etc. ecL's state-of-art warehousing system allows handling
an enormous variety of inventories.
Top
|
| (S06)
What is the requirement on shipping volume if I want to
use ecL services? |
| • |
There
are no special requirements. ecL's services are flexible
enough to accommodate your needs.
Top
|
| (S07)
What packaging service can ecL provide? |
| • |
ecL
can provide special labelling and packaging services according
to the merchants' requirements. Also, value-added services
such as gift wrapping and card insertion can be arranged.
Top
|
| (S08)
How does ecL process reverse logistics? |
| • |
Return
is processed according to the rules and requirements set
by the merchants. All returned items are carefully inspected
and detailed reports will be submitted to merchants at
regular intervals.
Top
|
| (S09)
How deliveries are handled at ecL? |
| • |
For
destinations other than Hong Kong, we align with FedEx,
UPS and SpeedPost to handle the deliveries. Deliveries
within Hong Kong are handled by ecL's own delivery trucks.
Top
|
| (S10)
How long does it take to get an order delivered? |
| • |
After
confirmation of order, goods can be delivered to a local
destination within 8 hours and major Asia Pacific cities
within 48 hours.
Top
|
| (S11)
How are ecL's reporting capabilities? |
| • |
Standard
reports on stock level, delivery status, order status,
in and out, replenishment will be sent to customer on
daily basis through email at 12:00 midnight. Customer
can also browse our Web site's "On-line Information" section
to download or look at the real time stock level and order
status. In addition, ecL also provides custom-made reports
on stock aging, customer calls, money collection, sales
analysis, etc. upon customer's request.
Top
|
| (S12)
What kinds of payment collection service does ecL provide? |
| • |
We
handle credit card transactions made over Internet or
fax. Besides, our delivery team is equipped with Mobile
Point of Sales system (MPOS) that enables the acceptance
of credit card transaction anywhere, anytime. We also
provide money collection service in the form of cheque
or cash on delivery.
Top
|
| (S13)
How much is the set up cost? |
| • |
The
set-up cost is minimal especially if you can provide us
with SKU, Vendor, PO and Order Information electronically
in requested formats. For more information, please contact
marketing@eclasia.com.
Top
|
| (S14)
What kind of payment methods does ecL provide? |
| • |
ecL
provides flexible payment solutions. Different kinds of
payment methods such as cheque, bank transfer and credit
card are acceptable.
Top
|
| WAREHOUSING |
| (W01)
What is the capability of ecL warehouses? |
| • |
The
IT integrated warehouses of ecL provide not only storage
facilities but also management which encompasses everything
from inventory control to administration of returned goods
together with value-added services such as bar coding,
re-labelling, repackaging and quality control.
Top
|
| (W02)
What are the sizes of ecL distribution centres? |
| • |
ecL
is operating several distribution centres in Greater China
with over 1 million sq. ft. of warehousing space.
Top
|
| (W03)
Where are ecL distribution centres located? |
| • |
ecL
has 10 distribution centres that are located in Hong Kong,
Taiwan, Shanghai, Guangzhou, Beijing, Wuhan, Shenyang
and Chengdu.
Top
|
| (W04)
How is inventory managed in your warehouses? |
| • |
Inventory
is controlled by bar coding system which allows first-in-first-out
process, on-time replenishment. Also, if it is required,
the system can generate reminders on expiry dates of stock.
Top
|
| (W05)
Is there quality control in ecL warehouses? |
| • |
On
security issues, ecL has security guard and CCTV to protect
the goods. On service issues, ecL guarantees that 99.9%
of orders can be processed without any errors occurred.
Top
|
| TECHNOLOGY |
| (T01)
What kind of functions does ecL's warehouse management software
provide? |
| • |
For
managing multi-item pick, pack and ship, ecL uses proprietary
software which can interface with most clients' systems
by our IT specialists.
Top
|
| (T02)
What kind of methods can you use to place orders to ecL
system? |
| • |
You
can use telephone, fax, email and ecL's online web functions
to place orders.
Top
|
| (T03)
What is the minimum system requirement to access ecL system? |
| • |
You
simply need a standard PC with an Internet connection.
Top
|
| (T04)
Is it secure to place order on ecL's website? |
| • |
Technically,
ecL's servers are protected by 128 bit SSL (Secure Socket
Layers) and confidential information cannot be accessed
by unauthorized parties.
Top
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